The world is full of people who feel sure that they know what they are doing. One reason why they retain their confidence and attain their aims is that the voices of such individuals carry much more weight than those who say, 'I really am not so sure of what the right thing to do is here.' Yet can we safely assume that certainty is a reliable indicator of accuracy? Your doubts and misgivings about a vital matter now are far more valuable to you, and to others, than any of you know. Don't be ashamed of admitting to them.
 Why, when referring to conflict resolution, do people use the phrase 'Pouring oil on troubled waters.' That, surely, is how to make waters more troubled, as BP found to their cost during the Deep water Horizon disaster not so long ago. But the saying refers to a discovery made by the ancient Greeks. If you pour a small amount of oil on a turbulent sea, it will indeed calm the waves. You now have a chance to take action that defuses tension. And you now know, a limited, gentle step is all you need to take.